One of the best ways that a small business owner can grow their business is with reviews. No matter if you are a dog groomer, dog walker, or own any number of other dog-related businesses, reviews are key to helping your business flourish. Sure, it is always nice to make money from a transaction with a customer, but if you fail to get a review from them, it may seem like a missed opportunity. A good review from a satisfied customer could be what elevates your business from obscurity to prominence, but reviews can be frustratingly hard to come by. Though customers enjoy the goods or services that you can provide to them, you may find that very few end up leaving reviews. So, what can you as a dog business owners do to give yourself the best chance of getting a favorable review?
Contrary to what many may think, providing your customers with a excellent service is only half the battle in garnering a favorable review. After all, writing a review will take time and effort on the part of your customer. If the service or experience that your business provided a customer elicits strong emotions, they will be more likely to leave a review for your business. For instance, if your customers were so blown away by the groom that their dog received at your business, they may want to leave a review to share their excitement. Of course, bad experiences can also elicit reviews from customers, so as a dog business owner, be sure to maintain composure and always do your best to please your customers.
Therefore, while some customers may have no problem sparing a little time to write a review for your business if they were truly impressed, others will not be so inclined to spend time writing you a review. Customers will be particularly reluctant to leave your business a review if you do not feature an efficient, streamlined process for them to use. Some customers may want to leave your business a review, but if they are confused by the ins and outs of your reviewing process, they may give up on their plans to review your business. Since a poorly-designed review system can be so detrimental for your business, you will need to impress your customers with a sleek and simple way to leave a review.
Some dog business owners may worry about the prospect of ensuring that their business features an easy-to-use reviewing process for their customers. It can certainly be overwhelming to make sure that your reviewing process is in order when you are trying to juggle dozens of other components of operating a successful business. Luckily, Webdogg can help!
Our team of experts excel at assisting you with website design, so we can help you create a website that has the look you want while giving your customers the intuitive components that they’re after. When we design a reviewing process for your business, your customers will not be confused by the amount of pages that they have to navigate to find the review button in the first place, and they won’t be frustrated by the amount of information that is asked of them when they leave a review. Instead, we will create a reviewing process that your customer can easily complete in no more than a minute.
Webdogg can also help your dog business to establish texting software that will send a link with the review software directly to your customer after they pay for a service so they don’t have to spend time trying to find it themselves. Your customer will then be able to follow the link to the review form where they can quickly leave a review.
So, if you’re tired of missing out on opportunities to grow your business with customer reviews, get in touch with the experts at Webdogg so we can help your dog business to flourish!